True Forex Funds has publicly addressed the challenges and disruptions experienced with the MetaTrader5 (MT5) platform, ensuring users that measures are being taken to rectify the situation. The firm’s commitment to resolving these issues is evident as they move forward with solutions and alternatives for their trading community.
Resolving MT5 Challenges
In a recent statement, True Forex Funds confirmed the smooth issuance and synchronization of all MT4 orders, while acknowledging delays in processing MT5 accounts and orders from the past weekend. The firm has assured that steps are being taken to transfer remaining MT5 orders to MT4, reflecting their proactive approach to overcoming these technical hurdles.
For traders experiencing difficulties with MT4, True Forex Funds offers a refund option, provided no orders have been placed. This demonstrates the firm’s dedication to trader satisfaction and flexibility during the transition period.
Transition to MT4 and Introduction of cTrader
The migration of approximately 10,000 MT5 accounts to MT4 is underway, highlighting True Forex Funds’ efforts to ensure a smooth transition and maintain trading continuity. The firm is also focused on transferring all trading history to MT4, aiming for minimal disruption to its users.
True Forex Funds expresses regret for any inconvenience caused by these issues and is excited to announce the forthcoming launch of cTrader by the end of January. This development signifies the firm’s continuous effort to enhance trading experiences and adapt to the needs of its community.
About True Forex Funds
Renowned for its strong presence in the proprietary trading sector, True Forex Funds boasts:
- An outstanding Trustpilot rating of 4.6 out of 5, showcasing high levels of trader satisfaction.
- Four distinct funding programs tailored to various trading strategies and goals.
- The Professional Trader Dashboard, providing advanced tools for performance analysis.
- An extensive selection of trading instruments including Forex, commodities, indices, stocks, and cryptocurrencies.
- Flexible account options with USD, EUR, and GBP currencies.
- Competitive leverage up to 1:100, catering to diverse trading preferences.
- Liberal trading day requirements with Quick Funding and no maximum trading period with Timeless Funding, offering unparalleled flexibility.
True Forex Funds’ proactive steps to address MT5 issues and the introduction of cTrader reflect the firm’s unwavering commitment to providing a seamless and enhanced trading environment for its users.
