True Forex Funds has recently addressed the persistent challenges and issues faced by its users with the MetaTrader5 (MT5) platform. The firm has taken proactive steps to mitigate these issues, ensuring a smooth trading experience for its clientele.
MT5 Synchronization Challenges and Solutions
In a candid statement, True Forex Funds acknowledged the inconvenience caused by the MT5 infrastructure’s ongoing issues. The firm has confirmed that while MT4 orders have been successfully issued and synchronization is functioning properly, there have been delays with processing MT5 accounts and orders from the weekend. The firm has committed to transferring all pending MT5 orders to MT4 in a timely manner, offering refunds to traders who have not yet placed any orders but find MT4 unsuitable for their trading needs.
Migrating to MT4 and Future Plans
With an ambitious plan to migrate approximately 10,000 MT5 accounts to MT4, True Forex Funds is dedicated to ensuring a seamless transition that preserves all trading history. The firm has also hinted at the development of new synchronization software to replace the temporarily disabled MT5 functionality, promising an enhancement in the trading experience.
The Introduction of cTrader
Amidst the challenges, True Forex Funds has revealed plans to launch cTrader by the end of January. This decision, accelerated by the MT5 issues, represents the firm’s commitment to providing its traders with superior trading platforms.
True Forex Funds remains steadfast in its resolve to overcome the current obstacles and is excited about the potential improvements the transition to cTrader will bring to its trading community.
About True Forex Funds
True Forex Funds is known for its:
- Exceptional Trustpilot rating of 4.6/5.
- Four distinct funding programs tailored to professional traders.
- A comprehensive trader dashboard.
- A wide array of trading instruments including Forex pairs, commodities, indices, stocks, and cryptocurrencies.
- Account options in USD, EUR, and GBP.
- Up to 1:100 leverage.
- Flexible trading conditions with no minimum trading day requirements and timeless funding options.
As True Forex Funds navigates these challenges, it reassures its community of a relentless pursuit towards enhancing the trading environment and experience for all its users.
