True Forex Funds has recently addressed a critical synchronization glitch impacting cTrader accounts on its platform. The company quickly acknowledged the issue, which caused discrepancies for traders, including incorrect loss limit activations. This was particularly evident when the account’s deposit currency was the same as the base currency of the traded symbols.
The firm took immediate action, assuring its users that resolving the issue was their top priority to avoid any further disruption to trading activities. They have now successfully deployed a fix, ensuring that all affected cTrader accounts are restored to their accurate state.
Identifying and Correcting the Issue
During the migration process, True Forex Funds identified a decimal discrepancy between account equity and balance, which prevented the proper processing of payouts. The system misinterpreted these discrepancies as open positions. The firm has diligently reviewed the affected accounts and implemented a solution to rectify the balance and equity mismatch.
To align balance with equity, traders are recommended to open and then close a position using the smallest lot size possible. This approach enables True Forex Funds to continue processing payouts without interruption, even for those accounts previously affected by the mislabeling of “open positions.”
True Forex Funds extends its sincerest apologies for any inconvenience these issues may have caused. The firm is committed to maintaining transparency and ensuring a smooth trading experience on the cTrader platform.
About True Forex Funds
True Forex Funds stands out in the forex trading community for its unique offerings. Here’s what makes the firm distinct:
- Support for USD, EUR, and GBP account currencies.
- Offers leverage up to 1:100.
- No minimum trading day requirement, facilitating quick funding.
- Provides timeless funding with no maximum trading period.
- Includes a scaling plan for successful traders.
- Allows for the first payout after 14 days, followed by bi-weekly payouts thereafter.
- Traders enjoy a generous profit share of 80%.
By promptly addressing the cTrader synchronization issue, True Forex Funds reaffirms its dedication to providing an efficient and reliable trading environment for its clientele.
