FundedNext Addresses Demo-3 Server Issue with Compensation Offer - Prop Trading Firm

FundedNext Demo Server-3 Technical Difficulty

FundedNext recently disclosed an issue with their Demo-3 server, leading to approximately 1.5 hours of downtime on December 14, 2022. The inconvenience was attributed to a problem originating from EightCap, their brokerage partner. FundedNext promptly addressed the issue with EightCap, leading to a swift resolution.

Recognizing the potential impact on traders’ activities, FundedNext has announced a compensation plan for those who were unable to close their trades due to the server downtime. Traders experiencing this issue are encouraged to contact their account manager with evidence of the impacted trades, such as journal screenshots or videos, for verification.

FundedNext also cautions against submitting false claims, as this could delay the verification process for genuine cases. Once verification is complete, the firm commits to compensating affected traders accordingly. This gesture of goodwill underscores FundedNext’s dedication to its traders’ satisfaction and trust.

Traders who were affected by the Demo-3 server issue are advised to reach out to their account manager to discuss compensation.

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